Frequently Asked Questions

How do I register for an MPL account?

You can register for an MPL account using your mobile number or email address. The registration process includes:

• Enter your mobile number or email
• Verify your contact information via OTP
• Complete your profile with basic information
• Upload identity documents for verification
• Set up your payment preferences

Note: Only users 18 years and above can register. We conduct age verification to ensure compliance with local regulations.

What documents do I need for verification?

To complete your account verification, you'll need to provide:

• Government-issued photo ID (Aadhaar, PAN, Driving License, or Passport)
• Proof of address (Utility bill, Bank statement, or Rental agreement)
• Selfie with your ID document

Verification usually takes 24-48 hours. You'll receive a notification once your account is verified.

Can I have multiple accounts?

No, MPL allows only one account per person. Creating multiple accounts violates our terms of service and may result in account suspension. Each account must be linked to a unique mobile number and email address.

What types of games are available on MPL?

MPL offers 60+ games across multiple categories:

Are the games fair and random?

Yes, all games on MPL are designed to be completely fair and random. We ensure fairness through:

• Certified Random Number Generators (RNG) for all games
• Regular third-party audits by independent testing agencies
• Transparent game algorithms and rules
• Real-time monitoring for any suspicious activities
• Compliance with international gaming standards

Our games are regularly tested and certified by leading gaming laboratories to ensure complete fairness and randomness.

How do I participate in tournaments?

Participating in tournaments is easy:

1. Browse available tournaments in your preferred game
2. Select a tournament that matches your skill level
3. Pay the entry fee using your MPL wallet
4. Play your matches according to the tournament schedule
5. Win prizes based on your performance

Tournament prizes are automatically credited to your account after the event concludes.

How do I add money to my MPL wallet?

You can add money to your MPL wallet using various payment methods:

• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Credit/Debit Cards (Visa, Mastercard, RuPay)
• Net Banking
• Digital Wallets (Paytm, Mobikwik)
• Bank Transfer (IMPS, NEFT, RTGS)

Minimum deposit: ₹10 | Maximum deposit: ₹1,00,000 per transaction

How do I withdraw my winnings?

Withdrawing your winnings is simple and secure:

1. Go to the "Withdraw" section in your MPL app
2. Enter the amount you want to withdraw
3. Select your preferred payment method
4. Confirm your withdrawal request
5. Complete any additional verification if required

Withdrawal limits: Minimum ₹100 | Maximum ₹50,000 per day
Processing time: Usually processed within 24 hours

Are there any fees for deposits or withdrawals?

MPL does not charge any fees for deposits or withdrawals. However, your bank or payment provider may charge nominal fees for certain transactions. These fees are not controlled by MPL and vary by provider.

What is the minimum withdrawal amount?

The minimum withdrawal amount is ₹100. You can withdraw any amount above this limit, subject to your daily withdrawal limit of ₹50,000.

How do I contact customer support?

We provide 24/7 customer support through multiple channels:

• In-app chat: Available 24/7 for instant support
• Email: support@mpl.com
• Phone: +91-80-4719-4700 (Mon-Sun, 9 AM - 9 PM)
• Help Center: Comprehensive guides and FAQs

Our support team is available in multiple languages including English, Hindi, Tamil, Telugu, and Bengali.

Is my personal information safe?

Yes, we take your privacy and security very seriously. We protect your information through:

• 256-bit SSL encryption for all data transmission
• PCI DSS compliant payment processing
• Regular security audits and penetration testing
• Strict data access controls and monitoring
• Compliance with data protection regulations

We never share your personal information with third parties without your explicit consent.

What should I do if I suspect fraud?

If you suspect any fraudulent activity on your account:

1. Immediately change your password
2. Contact our customer support team
3. Report the incident with all relevant details
4. Monitor your account for any unauthorized transactions

Our security team will investigate and take appropriate action to protect your account.

How can I ensure responsible gaming?

MPL promotes responsible gaming and provides several tools to help:

• Set daily, weekly, or monthly deposit limits
• Use self-exclusion tools to take breaks
• Access to gaming behavior analytics
• Links to professional help and support groups
• Clear information about odds and game mechanics

Remember: Gaming should be fun and entertaining. Never gamble more than you can afford to lose.